Archive for the ‘B2C’ Category

Quick Tip: Subject Line Length

April 29th, 2010

rulerThe subject line has always been a pretty important element to email communications. After all, if your subject is not relevant and does not catch the recipient’s interest, the likelihood of them opening your message decreases. Sender reputation plays a huge part in this, but let’s focus on the subject line.

In most of our studies, we see the open rate increase with shorter subject lines. Across a large sample, our highest open rates were with subjects that had fewer than 39 characters, but there are exceptions to the rule which makes it very important to test. In a post from early 2009, I wrote about A/B Subject Line Testing. While this plays an increasingly important role as your list size grows, it can also help to make big improvement for small senders.

Quick Tips for Subject Lines:

1. Be Cognizant of Inbox Restraints: some email clients will not display your entire subject, so make sure to have your key points at the front.

2. Focus on Targeted Copy: more important than the length is what your subject says. If it is timely and targeted you will see higher engagement rates.

3. Explore Dynamic Subjects: If your email platform supports dynamic content, experiment with using dynamic elements in your subject.

4. Test: The A/B approach helps increase your email funnel for each send and provide good data for future improvements. Take the extra step and test your subject lines.

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Blemishes from SkinStore.com

December 17th, 2009

Every now and then an email comes in with some blatant flaws. While not nearly as bad as the royal screw up from UC San Diego last April, SkinStore.com recently made the Red Flag Mistakes section of this blog.

The Problem: They had a technical error in their deployment where the titles of the their dynamic rules displayed in place of the actual content. Starting with the Subject Line: %%CONTENT1%% — which of course should have been calling whatever content they had in ‘content1′

SkinStore 1

The issue continued to the entire email with pretty much all dynamic sections (images, content etc) displaying the rule code.

SkinStore 2

SkinStore 3

On a good note, they had solid intentions of providing some personalized content via a dynamic approach. When executed properly, this can add significant value to your email efforts. Unfortunately there were some technical slip-ups here that resulted in poor presentation. Additionally, no follow up email was sent (at least I didn’t receive one). If the issue was detected, and corrected, re-sending with the functioning version could have helped a great deal.

We all make mistakes and have stories of technical frustrations. This email here may be a good opportunity for Skin Store to review their testing process, email platform, and deployment procedures in order to make improvements to their program.

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