Archive for the ‘Email Marketing Strategy’ Category

Quick Tip: Subject Line Length

April 29th, 2010

rulerThe subject line has always been a pretty important element to email communications. After all, if your subject is not relevant and does not catch the recipient’s interest, the likelihood of them opening your message decreases. Sender reputation plays a huge part in this, but let’s focus on the subject line.

In most of our studies, we see the open rate increase with shorter subject lines. Across a large sample, our highest open rates were with subjects that had fewer than 39 characters, but there are exceptions to the rule which makes it very important to test. In a post from early 2009, I wrote about A/B Subject Line Testing. While this plays an increasingly important role as your list size grows, it can also help to make big improvement for small senders.

Quick Tips for Subject Lines:

1. Be Cognizant of Inbox Restraints: some email clients will not display your entire subject, so make sure to have your key points at the front.

2. Focus on Targeted Copy: more important than the length is what your subject says. If it is timely and targeted you will see higher engagement rates.

3. Explore Dynamic Subjects: If your email platform supports dynamic content, experiment with using dynamic elements in your subject.

4. Test: The A/B approach helps increase your email funnel for each send and provide good data for future improvements. Take the extra step and test your subject lines.

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Integrating with Google Analytics – The Manual Way

February 1st, 2010

We have discussed the importance of analyzing email metrics in order to make meaningful improvements to your program. Every email platform will give you insights on email-side performance (opens/clicks etc) but it is also key to track your email efforts in your analytics platform. This allows you to have much more drilled-down data on subscribers that click through to your site.

For this post, we’ll focus on Google Analytics. Some email platforms will have turn-key integration which makes things effortless on your end as every URL in every email will automatically be appended with tracking parameters specific to your account and send.

However, many email service providers don’t provide integration with Google Analytics, but you can still get the same tracking with a few extra steps:

1. Visit the Google URL Builder

2. Enter in information that is specific to your email program and campaigns (this can be fairly top-level or get drilled down).

3. Generate the URL and copy the appending variables. Example: ?utm_source=ESP1&utm_medium=Email&utm_term=TextLinkA&utm_content=Newsletter&utm_campaign=Feb15thNewsletter

4. Add your tracking code to the end of all links in your email (starting with the ?utm_source=…)

To make it simple, you can create 1 tracking URL to use on every link in a given email send. For a more detailed approach, you can create a different tracking URL for EACH link you have. While this may take some extra time, it can give you some helpful insights on your email efforts.

The much easier solution, however, is to use an ESP (email service provider) that supports integration with Google Analytics. In future posts we will be discussing various ESPs and suggestions for what to look for.

Cheers,

Forest

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Do You Know Your Domain Breakdown?

August 6th, 2009

We talk a lot about knowing our customers; developing targeted content; and implementing a rifle or blow dart approach with our email communications. These items and more are all key for an optimal program.

One area often overlooked is having a breakdown of your subscriber’s email domains. Knowing this information can be quite helpful when developing your creative. If you find a large portion on one domain, it may justify segmenting them and developing a separate creative optimized specifically for that domain.

Some email platforms will give you a quick graphic breakdown. If not, you can always do a sort in Excel and manually determine your ratios.

Below are breakdowns from 3 different clients I work with

Email Address by Domain 1

Email Addresses by Domain 2

Email Addresses by Domain 3

Here we see some differing stats. In the 1st and 3rd example, Yahoo represents 5.6% at max, while the 2nd client has over 25% of subscribers with Yahoo addresses. We can also see that in the 3rd example at least 22% is represented by education or government addresses.

Looking at these three, I was surprised at the low amount of gmail addresses. We see 9.3% in the 2nd example, but none in the 1st and 3rd!

Takeaways

1. Every list will be different and it’s helpful to know how YOUR list breaks down

2. Knowing this breakdown will aid in testing your email creative on different domains. You should be testing on more than your breakdown, but this can provide priority.

3. If you find a large portion on one domain (25%+), it may justify putting resources into segmenting those users and providing creative optimized specifically for that domain. If you’re list is very small, this will be overkill.

4. Also consider segmenting by domain and testing deliverability. (Note – some email platforms will do this automatically).

Cheers,

Forest

Questions or inputs? Feel free to leave a comment or shoot me an email.

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